wakandaPrivacy Policy
This page describes what we collect when you use wakanda and how we keep that data protected. We at wakanda take your privacy seriously — every piece of information you share with us, from your email to your payment method, is encrypted and stored securely. We collect only what we need to verify your account, process your deposits and withdrawals, and comply with regulations that apply in our service areas.
Our privacy practices are built around transparency. We don't sell your data to third parties. We don't use your information for marketing without your consent. We do share certain data with payment processors and fraud-detection services — but only the minimum required to complete your transaction safely. This policy explains exactly what we collect, how we use it, and what rights you have over your own information.
If you have questions about how we handle your data on wakanda, or if you want to request access to your information, contact our privacy team. We respond to all data requests within a standard timeframe.
What Data We Collect on wakanda
When you create an account on wakanda, we collect your email address, phone number, full name, and date of birth. We also collect your government-issued ID number and a photo of your ID document as part of our KYC (Know Your Customer) verification process. This verification is mandatory and helps us comply with anti-money-laundering regulations. We store your ID information securely and never share it with third parties except as required by law.
When you deposit funds on wakanda, we collect information about your payment method — whether you're using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transferWe don't store your full card number or wallet PIN. Payment processors handle that information securely on their own infrastructure. We only store a reference to your payment method so we can process future transactions and withdrawals to the same account.
We also collect information about your gaming activity — which games you play, how much you wager, and when you log in. This data helps us detect fraud, understand platform usage, and improve our service. We log all your deposits, withdrawals, and bonus claims so you can audit your account history anytime. We also collect technical information like your device type, browser, and IP address to ensure platform security and troubleshoot technical issues.
How We Use Your Data on wakanda
We use your personal data for several specific purposes. First, we use it to verify your identity and eligibility to access wakanda. Second, we use it to process your deposits and withdrawals — your payment method information is shared with payment processors only to complete these transactions. Third, we use it to detect and prevent fraud. We monitor account activity for suspicious patterns and may place a temporary hold on your account if we detect unusual behaviour.
We also use your data to comply with legal and regulatory requirements. If a government agency requests information about your account, we may be required to provide it. We don't notify you of such requests unless we're legally permitted to do so. We use your email and phone number to send you important account notifications — password resets, withdrawal confirmations, and security alerts. You can manage notification preferences in your account settings.
We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties. We do not share your gaming activity with advertisers or data brokers. The only third parties who see your data are payment processors, fraud-detection services, and legal authorities when required by law.
We at wakanda believe your data belongs to you — we collect it only to serve you, protect you, and comply with law.
Data Storage and Security on wakanda
All data transmitted between your device and our servers is encrypted using HTTPS (SSL/TLS). This means your login credentials, payment information, and account details are protected in transit. Our servers use industry-standard encryption to protect data at rest. We implement access controls so only authorized staff can view sensitive information, and we audit access logs regularly.
Our servers may be located outside your jurisdiction. By using wakanda, you consent to your data being transferred to and stored in countries other than where you live. We apply the same security standards regardless of server location. If you do not consent to international data transfer, you should not use our platform.
We retain your data for as long as your account is active and for a reasonable period afterward to comply with accounting and regulatory requirements. If you request account closure, we stop processing your data for service purposes but may retain certain records as required by law. You can request deletion of your data subject to legal and regulatory constraints — contact our privacy team for details.
- KYC (Know Your Customer)
- Verification process requiring government ID and selfie. We use this to confirm your identity and ensure you meet eligibility requirements.
- HTTPS Encryption
- Secure protocol that encrypts all data transmitted between your device and our servers. Protects your login and payment information in transit.
- Third-Party Processor
- Payment companies and fraud-detection services that we share limited data with to process transactions and protect your account.
- Data Retention
- How long we keep your information. We retain active account data indefinitely; closed account data is retained per legal requirements.
Cookies and Tracking on wakanda
We use cookies to keep you logged in and to remember your preferences. These are session cookies that expire when you close your browser, or persistent cookies that remain for a set period. We do not use cookies for tracking or advertising purposes. We do not share cookie data with third parties.
You can disable cookies in your browser settings, but this may prevent wakanda from functioning properly. We do not use third-party analytics or advertising pixels on our platform. We do not track your activity across other websites.
Your Rights Over Your Data on wakanda
You have the right to request access to all personal data we hold about you. You can request this through your account dashboard or by contacting our privacy team. We will provide your data in a portable format within a standard timeframe. You also have the right to request correction of inaccurate data — if your name or contact information is wrong, we'll update it immediately.
You have the right to request deletion of your data, subject to legal and regulatory constraints. For example, we may need to retain your transaction history for accounting purposes even after you close your account. You can request deletion by contacting our privacy team, and we'll delete what we can while retaining what we must by law.
You have the right to object to certain uses of your data. For example, if we're using your information for fraud detection and you believe it's inaccurate, you can object and we'll review. You also have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights.
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1
Request access to your dataYour right
Contact our privacy team to request all personal data we hold about you. We provide it in a portable format within a standard timeframe.
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2
Request correction of inaccurate dataYour right
If your name, email, or contact information is wrong, we'll update it immediately upon request.
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3
Request deletion of your dataYour right
You can request deletion subject to legal constraints. We'll delete what we can while retaining what we must by law.
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4
Lodge a complaint with your data authorityYour right
If you believe we've violated your privacy rights, you can file a complaint with your local data protection authority.
Third-Party Services and Data Sharing on wakanda
We share your data with third-party service providers only when necessary. Payment processors receive your payment method information to process deposits and withdrawals. Fraud-detection services receive your account activity data to identify suspicious patterns. These third parties are contractually bound to protect your data and use it only for the purposes we specify.
We may be required to share your data with government agencies, law enforcement, or regulatory authorities if we receive a legal request. We do not voluntarily share data with such entities. If we receive a request, we comply with applicable law and disclose only the minimum information required. We do not notify you of such disclosures unless we're legally permitted to do so.
We do not share your data with marketing companies, data brokers, or advertisers. We do not sell your data. We do not use your information to build profiles for sale to third parties. Your data is used solely to serve you and comply with law.
Contact Us About Privacy on wakanda
If you have questions about our privacy practices, want to exercise your data rights, or believe we've mishandled your information, contact our privacy team. We're available in English and respond to all privacy inquiries within a standard timeframe. You can reach us through the contact channels listed in our Legal Notice page.
We also maintain a dedicated privacy mailbox for data access requests, deletion requests, and privacy complaints. Response times vary depending on the complexity of your request, but we aim to acknowledge all privacy inquiries within two business days. For urgent matters related to account security or data breach, contact our support team immediately.
Privacy Policy Updates and Jurisdiction
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on wakanda. Your continued use of our platform after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.
Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. However, our servers may be located outside your jurisdiction, and data protection laws vary by country. By using wakanda, you consent to your data being processed according to this policy, which may provide different protections than the laws of your home country.
Our services are available only where local law permits. If you have questions about how our privacy practices comply with the laws of your jurisdiction, or if you believe our data handling violates local law, please contact our legal team. We're committed to operating transparently and in compliance with applicable regulations.